Technical Service Software

Track customer repair requests, device repair status, service notes, and billing history in one place. Digitally optimize your business.

Key Features

• Fast Ticket Generation: Log device brand, serial number, and diagnostic status in seconds to immediately initiate workflow.
• Live Status Updates: Update repair tickets instantly from 'Pending' to 'In Progress' or 'Delivered' as work completes.
• Print PDF Service Sheets: Generate professional PDF service worksheets and customer handovers containing all spare parts and labor costs.
• Spare Parts & Cost Control: Link inventory sheets to calculate replacement parts cost automatically and evaluate profit margins.
• Device Lifetime History: Search by customer or device serial number to pull all historical repair records and older diagnostics.
• Technician Allocation: Delegate pending repair tickets to specific team technicians and track task queues.